Frequently Asked Questions
Everything you need to know about your Urbano Fashion experience.
How long does shipping take and what are the costs?
We offer standard shipping which typically takes 3-5 business days. Shipping is free on all orders over $50, while a flat rate of $4.99 applies to smaller orders.
What is your return and exchange policy?
You can return or exchange any unworn item with original tags within 30 days of delivery. Simply visit our Returns Portal to generate a prepaid shipping label.
How do I find the right size for my body type?
Each product page features a detailed 'Size Guide' with specific measurements. We recommend comparing these against your favorite fitting garments for the most accurate fit.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and 'Buy Now, Pay Later' options via Klarna and Afterpay.
Are your materials sustainably sourced?
At Urbano Fashion, we prioritize ethical manufacturing. 60% of our current collection is made from organic cotton or recycled polyester, and we are working toward 100% sustainability by 2026.
Can I track my order in real-time?
Yes! Once your order ships, you will receive an email with a tracking number and a link to our tracking page where you can monitor your package's journey.